Merchant Onboarding Executive
Core
Own the end-to-end merchant onboarding journey for SME merchants, ensuring successful activation, technical integration, and configuration before going live.
Role type
Merchant Onboarding Executive
Builds
Merchant accounts and integrations for Tabby's platform
Domain
Fintech / BNPL / E-commerce
Required skills
Customer-facing communication, CRM management, process improvement, cross-functional collaboration, data tracking, technical troubleshooting
Preferred skills
CRM experience (Zoho, HubSpot, SAP), fintech/payments/BNPL/e-commerce background, familiarity with Saudi business documents, e-commerce platform knowledge (Salla, Zid, Shopify)
Technologies
CRM systems, Excel, Google Sheets, e-commerce platforms (Salla, Zid, Shopify)
Responsibilities
Manage daily drop-off and reset applications, resolve escalated onboarding cases, coordinate with Risk/Legal/Product teams, investigate integration issues, maintain CRM records and track KPIs, contribute to process improvements
Seniority
Junior to Mid-level, hands-on IC
