Senior Director, Solutions Engineering | Americas | Remote
Core
Build and lead a team of Solutions Engineers to own the Americas technical sales strategy, driving adoption, retention, and expansion for Grafana Cloud's observability platform.
Role type
Senior Director, Solutions Engineering (Leadership + Hands-on IC)
Builds
Grafana Cloud (fully managed observability platform)
Domain
Observability, Monitoring, Data Visualization, Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership (recruiting, mentoring, performance management), Technical sales strategy, Product demonstration, Forecasting (ARR, NRR, pipeline), Executive account sponsorship, Sales methodology (MEDDPICC, Command of the Message), Channel partner enablement, Cross-functional partnership (Product/Engineering)
Preferred skills
Open-source selling, Cloud-first/PLG go-to-market experience
Technologies
Grafana Cloud, Observability tools, Cloud platforms
Responsibilities
Recruit and mentor Solutions Engineers, Own regional sales numbers and forecasting, Act as executive sponsor for key accounts, Partner with Product/Engineering on customer needs, Build customer success programs, Enable channel partners, Lead quarterly career conversations.
Seniority
Senior Director, Strategic Leadership with Hands-on Technical Execution