Care Companion I (Overnight, Part-Time, Urdu Speaking)
Core
Guide members through their family-forming journeys via phone and email support, ensuring compassionate and accurate care for Urdu-speaking individuals.
Role type
Customer Support Specialist (Healthcare/Fertility)
Builds
Member support for fertility and family-building care programs
Domain
Digital Health / Fertility Care
Deliverable
client delivery
Required skills
Empathy, accuracy, urgency, bilingual communication (English/Urdu), CRM documentation, case escalation
Preferred skills
Call center experience, Zendesk proficiency, family-forming domain knowledge
Technologies
Zendesk, Jira, Confluence, Slack
Responsibilities
Respond to member inquiries via phone and email, document interactions in Zendesk, escalate complex cases, flag trends to improve Urdu-speaking member experience, meet response time and quality benchmarks
Seniority
Individual Contributor, 1-3 years experience