Customer Success Manager I — 3rdRisk (a Diligent brand)
Core
Own end-to-end customer onboarding from kickoff to go-live and manage ongoing relationships to drive adoption, satisfaction, and retention for a third-party risk management platform.
Role type
Individual Contributor Customer Success Manager (early-stage team builder)
Builds
Customer onboarding playbooks, templates, and processes for a SaaS platform
Domain
SaaS / Third-party risk management (GRC)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Customer success/onboarding/account management experience, communication and relationship building, process creation and documentation, cross-functional coordination, comfort with evolving teams
Preferred skills
Interest in third-party risk, GRC, compliance, or SaaS
Technologies
SaaS platforms, risk management frameworks (DORA, NIS-2)
Responsibilities
Lead customer onboarding from kickoff through configuration to go-live; Build and improve onboarding playbooks and documentation; Conduct regular check-ins and Quarterly Business Reviews; Act as trusted point of contact for complex issues; Help shape the Customer Success function and processes; Collaborate with international colleagues to ensure consistent customer experience
Seniority
Individual Contributor, early-stage team builder