Solutions Engineer
Core
Technical leader supporting the Sales team by delivering technical demonstrations, guiding customers through the Kaseya 'IT Complete' technology stack, and engineering tailored solutions.
Role type
Pre-sales Solutions Engineer
Builds
Technical demonstrations, solution designs, and proof-of-concept (POC) validations for the Kaseya IT management and cybersecurity platform.
Domain
IT Management, Cybersecurity, MSP (Managed Service Provider)
Deliverable
product features
Required skills
Technical discovery, solution design, POC coordination, technical validation, RFI/RFP response creation, product expertise in automation/security/backup/endpoint management
Preferred skills
MSP ecosystem knowledge (PSA, RMM), Windows/macOS/Linux proficiency, stakeholder communication
Technologies
Kaseya IT Complete, PSA, RMM, Zoom, Microsoft Teams
Responsibilities
Design and deliver high-impact technical demonstrations; Partner with Sales Executives to identify customer pain points and engineer tailored solutions; Support the full pre-sales lifecycle from discovery to POC coordination; Address technical objections and solution architecture questions; Evaluate solutions with customers during POC phases; Create technical responses for RFI/RFP submissions; Provide field feedback to product and engineering teams
Seniority
Experienced IC
