Vice President, Customer Success
Core
Lead, scale, and evolve the Customer Success organization to drive retention, maximize customer value, and support company growth for a multi-unit restaurant operations platform.
Role type
VP of Customer Success (Executive, Strategy & Team Leadership)
Builds
Scalable Customer Success function, lifecycle programs, and operating models for B2B SaaS clients
Domain
B2B SaaS / Restaurant Technology
Required skills
Customer Success strategy, team building & scaling, retention management, revenue growth, operational process design, data-driven culture, executive leadership, cross-functional partnership
Preferred skills
Restaurant technology industry experience, OKR implementation, strategic initiative management
Technologies
AI, automation tools, CRM platforms, analytics tools
Responsibilities
Design and execute scalable Customer Success strategy; Own gross and net revenue retention performance; Recruit, develop, and retain top Customer Success talent; Partner with Sales and Product leadership to drive expansion; Establish repeatable processes and playbooks for the organization.
Seniority
Executive (VP level), hands-on strategy & mentorship
