Service Desk Engineer - Level 2
Core
Level 2 Service Desk Officer providing first and second level technical support to end-users, troubleshooting IT issues, and managing on-site installations.
Role type
Level 2 Service Desk Engineer
Builds
IT support solutions for end-users
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
MSP experience, Office 365 administration, Windows AD, Networking (Layer 2-3, TCP/IP, DNS, DHCP), Wireless, Windows Server, Hyper-V, VMware, 3CX, Fortinet, Connectwise PSA
Preferred skills
3CX, Fortinet, Connectwise PSA
Responsibilities
Providing first and second level technical support, Troubleshooting and resolving IT-related queries, Documenting and tracking support requests, Collaborating with the IT team, Onsite installations and setups, Assist Level 1
Seniority
Mid-level, hands-on IC
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