Call Center Representative
On-site · United States
Core
Fielding inbound calls from staff nationwide to de-escalate safety risks and ensure the welfare of staff and customers.
Role type
Staff Safe Agent (Call Center)
Builds
Emergency support services for participating businesses
Domain
Safety & Security
Deliverable
client delivery
Required skills
de-escalation, conflict resolution, emergency service coordination, data entry, CCTV monitoring, multi-tasking, written and verbal communication
Responsibilities
Field LIVE assistance calls from participating clients Nationwide, De-escalate conflicts and provide reassurance, Contact local Emergency Service, as necessary, Data entry, Monitoring of CC-TV