Security Alarm Dispatcher- 10pm-6:30am
Core
Level 3 iSOC Coordinator managing real-time security events, live audio/video communication with monitored sites, and de-escalating threats.
Role type
Senior IC security operations coordinator
Builds
Real-time security monitoring and incident response for customers
Domain
Security services / Physical security
Deliverable
physical/clinical work
Required skills
Alarm verification, video monitoring, live audio communication, rapid decision-making, emergency dispatch coordination, incident de-escalation, two-way system operation
Responsibilities
Perform remote security checks and virtual tours of customer locations; Conduct virtual security escorts; Communicate with customer locations using two-way audio/video surveillance; Take appropriate action including requesting emergency services; Monitor, verify and respond to alarm signals; Perform video verification of alarms; Provide critical life safety support by dispatching emergency personnel; Manage live audio interactions in response to alarm events
