Area Collections Executive, Saki & Oyo (Oyo State)
Core
Drive collection efforts and processes for PAYG products in the field, focusing on delinquent customer repayment and product repossession.
Role type
Field collections executive
Builds
Collection strategies and operational processes for PAYG product repayment
Domain
Fintech / Microfinance / Rural finance
Required skills
Field operations, debt recovery, customer relationship management, strategic planning, fraud detection, agent training, territory management, issue tracking, rural settlements experience
Preferred skills
Microfinance or banking background, knowledge of local territory
Responsibilities
Assess regional portfolio and repayment trends to drive collection rates; conduct mystery market visits to validate sales quality; report on-field interventions and customer insights; design and operationalize collection processes; coordinate product repossession with sales teams; report product tampering and fraud; train agents on repossessions and difficult collections; drive operating rhythm for collection calls; recruit and set up cash collection centers.