Partner Support Team Leader
Core
Lead and coach a Partner Support team to deliver world-class support, ensuring adherence to service levels and operational policies while driving continuous improvement.
Role type
Senior IC team leader (partner support operations)
Builds
Partner support operations and service delivery
Domain
Fintech / Customer Support
Deliverable
dashboards & analysis
Required skills
Team leadership, performance management, process improvement, stakeholder management, data analysis, operational planning, quality assurance, change management
Preferred skills
Coaching and mentoring, automation expertise, root-cause analysis
Responsibilities
Lead, coach, and motivate a Partner Support team to achieve KPIs; Manage daily workflows, escalations, and partner deliverables; Participate in QA monitoring and drive performance improvement routines; Partner with Scoring, Finance, BD, and Product teams to resolve escalations and streamline partner journeys.
Seniority
Senior, hands-on IC
