Service Coordinator
Core
Coordinate daily service operations, dispatch technicians, and manage customer service requests for a technical support and maintenance organization.
Role type
Service Coordinator
Builds
Service delivery and maintenance solutions
Domain
Technical support and maintenance services
Required skills
Dispatching, scheduling, customer service, Microsoft Office, service management systems, resource allocation, invoice processing, travel booking, ticket management
Responsibilities
Manage and prioritize incoming service requests, schedule and assign jobs to technicians, coordinate daily activities of service technicians and subcontractors, answer and follow up incoming phone calls, create and track service tickets, create service jobs and quotations, plan and allocate resources to meet KPIs, coordinate breakdown responses and preventative maintenance services, liaise with customers to schedule validation and preventative maintenance work, review subcontractor invoices, book travel and accommodation for service staff, ensure workshop machines are tracked, process incoming goods and link them to relevant service jobs, ensure after-hours call coverage is maintained, collaborate with the technical team to maintain workflow efficiency, ensure safe working practices are followed
Seniority
Mid-level, operational support