IT Support Engineer
Core
Front-line IT support and build partner for a new shared service standardizing technology, security, and device management across 15 creative agencies.
Role type
IT Support Engineer (Build & Support)
Builds
Shared IT service, device management platform, identity consolidation, and standardized security baseline.
Domain
Creative agencies / Professional services
Required skills
Google Workspace administration, Microsoft 365 administration, macOS support, Windows support, hardware provisioning, user lifecycle management, SaaS license management, endpoint security triage, asset inventory management, travel readiness.
Preferred skills
MDM tooling (Jamf, Intune, NinjaOne), Endpoint Security (Microsoft Defender, Malwarebytes), Identity platforms (Okta, Entra ID), Scripting (PowerShell, Bash), Creative software support (Adobe, Autodesk, Figma), ITIL Foundation.
Technologies
Google Workspace, Microsoft 365, Jamf, Mosyle, Intune, NinjaOne, Microsoft Defender, Malwarebytes, Okta, Microsoft Entra ID, Adobe Admin Console, Autodesk, Figma.
Responsibilities
Manage front-line support queue (tickets, calls, walk-ups) for onboarded agencies. Provision and enrol hardware via zero-touch deployment. Administer user lifecycle and access controls for Google Workspace and Microsoft 365. Provide 1st and 2nd line support for productivity platforms and creative tooling. Administer Group's SaaS estate (~50 applications) and reclaim licenses. Support endpoint security agent deployment and triage alerts. Maintain central hardware, software, and IT asset inventory. Assist with agency migrations and identity consolidation. Document resolution paths and SOPs. Travel to agency sites for onboarding and support.
Seniority
Junior to Mid-level, hands-on IC with growth potential.
