Customer Solutions Specialist
Core
Managing an Asset Finance recovery portfolio, including legal recoveries, vendor management, and resolving complex debt matters.
Role type
Senior IC collections specialist (asset finance)
Builds
Debt recovery outcomes and customer payment arrangements
Domain
Financial services / Asset finance / Collections
Deliverable
client delivery
Required skills
Asset finance recovery portfolio management, legal recovery processes, external Debt Collection Agency (DCA) vendor management, complex debt resolution, collections processes, hardship considerations, payment arrangement negotiation, skip tracing, insolvency and external administration processes, stakeholder liaison (liquidators, trustees, administrators)
Preferred skills
Motor vehicle finance or consumer lending collections experience, repossession and remarketing processes
Technologies
None stated
Responsibilities
Manage high-volume recovery portfolio to meet performance targets, negotiate payment arrangements, locate and re-establish contact with customers, liaise with external stakeholders in insolvency processes
Seniority
Senior, hands-on IC