Senior Engineering Manager | IND
Core
Senior Engineering Manager leading a team building AI-powered contact center products (AI agents, self-service) on a cloud-native microservices platform.
Role type
Senior Engineering Manager (hands-on IC + people leadership)
Builds
Cloud contact center software suite integrating Generative AI and LLMs for real-time communications
Domain
Cloud contact centers / AI / Real-time communications
Deliverable
production ML models | product features | infrastructure
Required skills
Engineering management (3+ years), distributed/scalable systems design, cloud-native backend microservices (Java/Spring Boot), Kubernetes, CI/CD, production incident management, database design (MySQL/PostgreSQL), mentoring/coaching
Preferred skills
PHP/Laravel, front-end frameworks (Vue.js/React), contact center/IVR/VoIP domain knowledge
Technologies
Java, Spring Boot, PHP, Laravel, JavaScript, Vue.js, React, MySQL, PostgreSQL, Kubernetes, New Relic, Grafana, Prometheus, GCP, AWS, Azure
Responsibilities
Lead team hiring, retention, and performance management; design and implement features; conduct root cause analysis for production incidents; align technical roadmap with business goals; mentor engineers on AI-assisted development
Seniority
Senior, hands-on IC with management responsibilities
