Program Manager
Core
Oversee implementation journeys and strategic partnerships for AcuityMD's largest MedTech and healthcare enterprise customers to ensure successful adoption and scaling of AI-powered workflows.
Role type
Senior Program Manager (Enterprise Implementation)
Builds
End-to-end implementation programs, joint transformation plans, and custom integrations for strategic accounts.
Domain
Healthcare / MedTech / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Large-scale project management, strategic account leadership, technical integration coordination, stakeholder management at executive levels, transformation planning, CRM/ERP/data lake integration knowledge
Preferred skills
Startup experience, healthcare administration or science background, advanced degree in business/healthcare, PMP certification
Technologies
CRM, ERP, data lake, AcuityMD platform
Responsibilities
Oversee strategic customer implementation journeys from scope to handoff; Partner with sales and engineering to scope, price, and position implementation services; Develop joint transformation plans for AI workflow adoption; Coordinate internal and external resources to manage project scope and schedule; Lead platform setup, configuration, and testing for new clients; Act as escalation point for critical customer issues; Build and refine enterprise implementation playbooks.
Seniority
Senior, hands-on IC with leadership responsibilities