Manager, Field Applications - EMEA
Core
Lead a team of Field Application Scientists to support NGS and cell biology customers in the EMEA region, focusing on troubleshooting, training, and product adoption.
Role type
Senior Manager, Field Applications (Team Lead)
Builds
Customer success outcomes, technical support frameworks, and product feedback loops for NGS workflows
Domain
Life Sciences / Next-Generation Sequencing (NGS) / Cell Biology
Deliverable
client delivery
Required skills
NGS library construction, cell culture, tissue handling, NGS instrument setup, nucleic acids and protein analytical methods, single cell protocols, multiomics workflows, account management, team leadership, beta test management
Preferred skills
NGS sequencing run setup, wet-lab data generation, English as second language
Technologies
NGS sequencing instruments, service CRM software
Responsibilities
Troubleshoot user technical skills, biochemistry, assay design, experimental design, software, and instruments; Mentor and lead a team of Field Application Scientists; Deliver customer training and workshops; Provide strategic feedback to marketing and product development; Lead regional team calls to develop tactical frameworks; Collaborate with cross-functional leaders to improve processes and scale the organization
Seniority
Senior, hands-on IC with team leadership
