Head of Operations and Services
Core
Lead Front Office Department initiatives to increase patient satisfaction and drive operational improvements in a hospital setting.
Role type
Senior operations leader (hospital)
Builds
Patient service improvement programs and operational control processes
Domain
Healthcare operations
Deliverable
dashboards & analysis
Required skills
Leadership, data analysis, problem-solving, hospital operations knowledge, project management
Preferred skills
Experience in healthcare administration or business administration
Responsibilities
Coordinate with Operations Excellence Group Head on Front Office initiatives, establish control processes for service delivery, collect and analyze patient feedback to drive service improvements
Seniority
Senior, hands-on IC