Manager, Delivery
Core
Oversee day-to-day operations of a specialized Delivery team focused on implementation, data mapping, client data ingress, and engagement services for healthcare clients.
Role type
Manager, Delivery Operations
Builds
Client implementations, data ingress workflows, and engagement services
Domain
Healthcare / Experience Management
Required skills
Operational leadership, resource allocation, analytical problem solving, process innovation, team coaching, performance management
Preferred skills
Advanced Excel, building new processes from scratch, service recovery
Technologies
Microsoft Office (Word, Excel, Outlook)
Responsibilities
Manage and mentor team members including 1-on-1s and performance reviews; Ensure operational quality for client implementations and data workflows; Drive service recovery for complex client issues; Optimize delivery processes to scale efficiency; Champion employee experience through engagement survey action planning.
Seniority
Manager, hands-on leadership