ServiceNow Manager
Core
Lead ServiceNow implementation projects for public sector clients, translating business requirements into actionable tasks and delivering optimized workflows.
Role type
Senior IC ServiceNow Manager (Consulting)
Builds
ServiceNow platform configurations, integrations, and system processes for government agencies
Domain
Public sector / IT Service Management
Deliverable
production ML models | product features | client delivery
Required skills
ServiceNow module expertise (ITSM, ITOM, HRSD, SPM, CSM, SecOps, GRC), Scrum Master facilitation, stakeholder management, documentation, Agile project delivery, public sector experience
Preferred skills
ITIL processes, ServiceNow Expert certification, thought leadership, team mentorship
Technologies
ServiceNow, Agile/Scrum, Kanban
Responsibilities
Facilitate workshops to gather requirements, develop configuration documentation, provide expert advice on upgrades/maintenance, act as Scrum Master, track sprint progress, mentor team members
Seniority
Senior, hands-on IC with leadership responsibilities