Front Office Staff
Core
Welcome and assist patients, visitors, and families; handle registration, scheduling, and administrative procedures to ensure smooth patient services.
Role type
Front Office Staff
Builds
Patient registration, appointment scheduling, check-in/check-out processes
Domain
Healthcare / Hospital Administration
Deliverable
product features
Required skills
Patient interaction, appointment scheduling, administrative procedures, phone call management, information provision, department coordination
Preferred skills
Microsoft Office proficiency, basic administrative systems familiarity, time management, organizational skills
Responsibilities
Welcome and assist patients, visitors, and families; Handle patient registration and appointment scheduling; Provide accurate information regarding hospital services and doctors' schedules; Manage incoming phone calls and patient-related documentation; Coordinate with relevant departments to ensure smooth patient services