Technical Support Engineer (Level 2)
Core
Provide advanced technical support for end-user computing, systems, and network environments, diagnosing and resolving complex hardware and software issues to ensure stability and security.
Role type
Level 2 Technical Support Engineer (EUC & Network)
Builds
Secure and reliable IT environments for users across office, remote, and offshore settings.
Domain
IT Infrastructure / End-User Computing / Network Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Windows device management, Active Directory/Entra ID/Group Policy, incident management, ITSM frameworks, networking fundamentals, endpoint security monitoring
Preferred skills
Microsoft 365 Endpoint Administrator certification, experience with MDM/MAM platforms, familiarity with ServiceNow or Jira, exposure to vulnerability monitoring tools
Technologies
Microsoft 365, Windows, Microsoft Intune, Endpoint Manager, Active Directory, Entra ID, Group Policy, ServiceNow, Jira, Rapid7, Immibot
Responsibilities
Implement security controls and respond to incidents; Administer and optimize EUC platforms; Manage identity and access; Support incident management and after-hours critical issues; Mentor junior team members; Collaborate with stakeholders to deliver customer outcomes
Seniority
Mid-level, hands-on IC