Senior Service Manager
Core
Lead operational performance, financial accountability, and people leadership for the Sydney Metro region's service operations to ensure safe, efficient, and commercially successful delivery.
Role type
Senior Service Manager (Regional Operations)
Builds
Service operations for the Sydney Metro region
Domain
Gaming & Entertainment / Service Operations
Deliverable
client delivery
Required skills
Regional operations leadership, team management, financial management, customer relationship management, data analysis, workforce planning, safety compliance, cross-functional collaboration
Preferred skills
Succession planning, continuous improvement, strategic business initiatives
Responsibilities
Lead overall operational performance of the assigned region, Provide direct leadership to Field Service Manager teams, Manage executive customer relationships, Own region service contract performance, Review region's financial performance, Lead workforce planning and resource optimization, Ensure consistent implementation of service policies and procedures
Seniority
Senior, hands-on IC with leadership responsibilities