NOC & Triage Technician
Core
Manage incoming support ticket queues, diagnose customer requests, route issues to appropriate resources, and monitor network infrastructure to ensure SLA compliance.
Role type
NOC & Triage Technician (IC)
Builds
Network stability and customer support operations for enterprise, cloud, and carrier clients
Domain
Internet Engineering / Network Operations / Customer Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Network triage, incident management, diagnostic testing, system health monitoring, ticketing system management, network protocol knowledge, escalation procedures
Preferred skills
Cisco/Microsoft certification, Azure knowledge, Windows administration, SaaS environment experience
Technologies
Cisco, Microsoft, Azure, Windows, network monitoring tools
Responsibilities
Route incoming support tickets and diagnose customer requests, troubleshoot network issues and run diagnostic tests, monitor production applications and communicate incidents/outages, manage incident reports from start to resolution, escalate tickets across departments, collaborate with IT on network infrastructure maintenance
Seniority
Mid-level, hands-on IC
