Account Manager
Core
Own post-implementation success for a portfolio of customers on a digital SaaS drilling management platform, ensuring adoption, ongoing value, and advocacy.
Role type
Account Manager (Customer Success)
Builds
Customer adoption and long-term value on a SaaS drilling management platform
Domain
Mining industry + SaaS
Deliverable
product features
Required skills
Customer Success, project management, CRM usage, stakeholder management, problem-solving, complex software product experience
Preferred skills
Mining industry experience, SaaS experience
Responsibilities
Plan and coordinate post-implementation tasks; run regular customer check-ins; monitor account health and document interactions; share customer insights with cross-functional teams; develop post-implementation playbooks; assist support channels with escalations; run onboarding for new customers