Customer Service Representative
Core
Responding to customer enquiries via email, phone, live chat, and social media; helping with orders, returns, exchanges, and product questions.
Role type
Customer Service Representative
Builds
Seamless customer experiences for a fast-growing Australian women's fashion brand
Domain
Retail / Fashion
Deliverable
client delivery
Required skills
Problem-solving, clear written and verbal communication, empathy, organization, multitasking, Microsoft Office
Preferred skills
Shopify, Gorgias, customer service platforms
Responsibilities
Responding to enquiries across multiple channels, processing orders and returns, solving customer problems, collaborating with warehouse and retail teams, maintaining customer records
Seniority
Junior, 1–2 years experience