Technical Support Analyst (VIC)
Core
Front-line technical support analyst ensuring customers receive best-in-industry service and timely issue resolution.
Role type
Entry-level technical support analyst (Linux/Server Administration)
Builds
Customer support resolutions for domain names, servers, and technical enquiries
Domain
IT Infrastructure / Web Hosting
Deliverable
client delivery
Required skills
Linux administration, cPanel/WHM management, DNS troubleshooting, domain name management, FTP/SSH/email protocols (POP3/IMAP/SMTP), VMware familiarity, problem-solving, rapid learning
Preferred skills
Cyber security interest, gaming/PC building knowledge, CentOS experience
Technologies
Linux, cPanel, WHM, VMware, CentOS, DNS, FTP, SSH, POP3, IMAP, SMTP
Responsibilities
Monitor and respond to service alerts, diagnose domain name issues, perform Linux and cPanel server administration and troubleshooting, assist customers with technical support enquiries via phone, live chat, and email
Seniority
Entry-level, training provided