Contact Centre Representative
Core
First point of contact for patients and dental practices, managing inquiries, appointments, and records using dental knowledge and customer service skills.
Role type
Contact Centre Representative (Healthcare Support)
Builds
Patient support services for a network of dental practices and clinicians
Domain
Healthcare / Dental Services
Deliverable
client delivery
Required skills
dental practice experience, patient inquiry management, appointment scheduling, insurance query handling, multi-channel communication (phone/email/online), complaint resolution
Preferred skills
call centre experience, computer literacy (scheduling software/databases), fast-paced environment adaptability
Responsibilities
Manage patient inquiries, appointments, and records across phone, email, and online platforms; Assist with insurance queries, payment options, and general service information; Coordinate with dental staff to ensure clear communication and quality care; Address patient complaints or concerns with professionalism and empathy