IT Support Engineer (L2) - Cairns
Core
Provide second-line technical support to global staff, ensuring connectivity, security, and productivity for mission-critical aviation and humanitarian operations.
Role type
L2 IT Support Engineer
Builds
Reliable IT infrastructure and support services for remote teams across 30+ countries
Domain
Humanitarian aid / Aviation / Global IT Operations
Required skills
Microsoft 365 support, Azure Active Directory, endpoint management, networking, cybersecurity, identity and access management, system upgrades, PowerShell scripting, Python scripting, technical documentation, mentoring
Preferred skills
Microsoft/Azure/Cisco/CompTIA/VMware/ITIL certifications, cloud and hybrid environment support, TCP/IP/DNS/DHCP/VPN/firewall knowledge, Intune, MS Defender, Jira/Confluence, international non-profit experience
Responsibilities
Investigate and resolve escalated technical issues, support cybersecurity and endpoint compliance, assist with global IT projects, create and maintain technical documentation, mentor junior team members
Seniority
Mid-level, hands-on IC
