Guest Service Generalist
Core
Front Office and Food & Beverage operations ensuring efficient and courteous service for resort owners and guests.
Role type
Guest Service Generalist (Front Office & F&B)
Builds
Front desk operations, food and beverage service, guest check-in/out, reservations, and night audit procedures.
Domain
Hospitality / Resort Operations
Deliverable
product features
Required skills
Food and beverage preparation and service, front desk operations, cash handling, tour and travel booking, telephone and email inquiry management, luggage portage, basic word and Excel documentation, credit card settlement machine operation
Preferred skills
Previous experience in food and beverage, café, bar or hotel environment, current drivers licence
Technologies
Email, basic word processing, Excel, credit card settlement machines
Responsibilities
Prepare and serve food and beverages, greet owners and guests, perform check-in and check-out procedures, answer telephone and email inquiries, handle cash and balancing procedures, manage tour and travel inquiries and bookings, conduct night audit procedures
Seniority
Individual Contributor, entry to mid-level