Customer Specialist – Insurance Claims
Core
Manage Life Insurance and Consumer Credit Insurance (CCI) claims end-to-end, assessing them fairly and accurately to assist customers through sensitive life events.
Role type
Claims specialist (Life Insurance & Consumer Credit Insurance)
Builds
Claim resolutions for Life and CCI policies
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Life insurance claims processing, CCI claims processing, policy interpretation, medical information analysis, financial documentation review, regulatory compliance, stakeholder communication, record keeping
Preferred skills
Experience in regulated customer service environments, empathy, sound decision-making, organizational skills
Responsibilities
Manage Life insurance claims end-to-end, Manage Consumer Credit Insurance (CCI) claims, Evaluate and process claims documentation, Communicate with customers and third parties, Collaborate with internal and external teams, Maintain detailed records of interactions and claims status