Senior Customer Success Manager
Core
Guide clients to maximize value of Crusoe's vertically integrated AI infrastructure, bridging technical complexities with business goals.
Role type
Senior Customer Success Manager (Technical Account Management)
Builds
AI infrastructure solutions, cloud-based AI/ML platforms, Kubernetes environments
Domain
AI Infrastructure / Cloud Computing / Energy
Deliverable
client delivery
Required skills
Customer relationship management, technical account management, cloud computing knowledge, AI/ML technical understanding, Kubernetes proficiency, performance monitoring, customer training, issue resolution, strategic advice
Preferred skills
Advanced degree in CS/Engineering, experience in technology-driven environments
Technologies
Kubernetes, Cloud platforms, AI/ML frameworks
Responsibilities
Develop and maintain long-lasting customer relationships, act as technical liaison between clients and engineering teams, provide technical guidance on AI/ML solution implementation, conduct performance reviews and report on KPIs, coordinate customer journeys with product teams, deliver training workshops, resolve customer concerns
Seniority
Senior, hands-on IC