Box Office Coordinator
Core
Coordinate ticketing operations, manage sales targets, and supervise the box office team at HOTA, Home of the Arts.
Role type
Senior Box Office Coordinator (Team Lead)
Builds
Ticket sales, membership programs, and customer experiences for arts and cultural events
Domain
Arts & Culture / Tourism
Required skills
Team supervision, ticketing system operation, sales management, customer service, data entry, rostering, financial transaction processing
Preferred skills
Ticketing and sales training/qualifications
Technologies
Tessitura, Employment Hero, Artifax, Cuseum, Zendesk, Microsoft Office Suite
Responsibilities
Supervise and train box office team members; oversee ticket sales and inventory management; resolve client concerns and complaints; prepare sales reports and analyze trends; manage team rosters and staffing levels
Seniority
Senior, hands-on IC with team leadership