EUC engineer
Core
End-User Computing (EUC) engineer providing L2/L3 technical support, device imaging, and migration for Windows and Mac desktops in an enterprise environment.
Role type
Senior IC EUC engineer (desktop support & imaging)
Builds
Production desktop environments, OS images, and modern workplace configurations for end-users
Domain
IT Infrastructure / Enterprise Desktop Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10, Active Directory, SCCM, Intune, Jamf, Office 365, Azure AD, DNS, OS imaging, hardware troubleshooting, printer installation, network troubleshooting, GPO policies, PowerShell scripting, Cisco Meeting room support, asset inventory management, hardware warranty coordination
Preferred skills
Client OS migration, Microsoft Teams, SAN/NAS/RAID/iSCSI, OSX configuration, MDM/Modern Workplace systems, rack and stack services
Technologies
Windows 10, Active Directory, SCCM, Intune, Jamf, Office 365, Azure AD, SCOM, NexThink, Cisco Meeting Room, EMS Suite, Azure, O365 E1/E3
Responsibilities
Provide L2/L3 technical support for computer hardware and software issues; Perform OS imaging, wiping, and deployment across laptops and desktops; Troubleshoot Windows desktop environments including networking, OS, Office suite, and local printers; Coordinate hardware warranty repairs and escalate to third-party vendors; Setup and maintain IT Hub in office; Provide VIP desk-side support and act as site point of contact; Support Cisco Meeting room operations; Develop and maintain environment documentation; Monitor system performance and address issues; Test software performance for end-users; Partner with site support teams for project coordination.
Seniority
Senior, hands-on IC