Service Desk Analyst | Leichhardt | Full-time
On-siteNo visa sponsorshipCitizens or permanent residents only
Core
Provide technical support and excellent customer service to employees and health practitioners as the first point of contact for technology issues.
Role type
Service Desk Analyst
Builds
IT support services for internal users and external health practitioners
Domain
Healthcare IT
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, ticket management, remote support, documentation creation, issue escalation
Preferred skills
ITIL framework familiarity
Responsibilities
Respond to IT support requests, diagnose and resolve hardware/software/application issues, log and manage tickets, provide remote support, create knowledge base articles, escalate complex issues, follow up with users
Seniority
Entry-level to early career