Client Care Coordinator
Core
Support grieving families through pet aftercare by managing customer service, administration, and hands-on preparation of deceased pets for viewings.
Role type
Client Care Coordinator (pet aftercare)
Builds
Client viewings and collections for pet aftercare services
Domain
Pet aftercare / Veterinary services
Deliverable
physical/clinical work
Required skills
Customer service, data entry, payment processing, emotional resilience, hands-on animal handling, administrative coordination
Preferred skills
Veterinary clinic experience, call centre background, animal care industry experience
Responsibilities
Manage high volume of inbound/outbound calls and emails; Support clients experiencing grief; Complete data entry and process payments; Coordinate pet collections and bookings; Welcome clients for viewings; Prepare pets for viewings (washing, grooming); Maintain hygiene standards in viewing rooms; Escalate client concerns.
Seniority
Individual Contributor, operational level