Collections Specialist - Early to mid stage
Core
Early-stage collections specialist managing inbound/outbound calls to help small business customers resolve arrears and get repayments back on track.
Role type
Collections Specialist (early-stage arrears)
Builds
Repayment plans and recovery outcomes for small business customers
Domain
Fintech / Small business lending
Deliverable
client delivery
Required skills
inbound/outbound calling, portfolio management, customer circumstance assessment, rapport building, KPI tracking, record keeping, follow-up execution
Preferred skills
Salesforce experience, financial services background, high-volume conversation management, resilience in difficult conversations
Responsibilities
Managing inbound and outbound customer calls, working across a portfolio of early-stage arrears, understanding individual customer circumstances and identifying appropriate solutions, building rapport while navigating challenging conversations, working towards individual and team KPIs, keeping accurate customer records and following up on agreed actions, collaborating with the wider Operations team
Seniority
Individual Contributor, early-career to mid-level