Enterprise Application Specialist
Core
Frontline support and resolution of incidents and service requests for TechnologyOne (OnCouncil) systems, specifically Ci Anywhere and legacy Ci environments.
Role type
Enterprise Application Support Specialist
Builds
Stable operation and process improvements for council business systems
Domain
Public Sector / Enterprise Resource Planning (ERP)
Required skills
TechnologyOne OnCouncil support, Ci Anywhere (CiA) configuration, workflow automation, stakeholder management, requirement gathering, service ticket resolution
Preferred skills
Experience with legacy Ci environments, process analysis
Technologies
TechnologyOne, OnCouncil, Ci Anywhere, Ci
Responsibilities
Resolve incidents and service requests, configure application workflows and permissions, analyze processes to identify improvement opportunities, act as liaison between business users and technical teams
Seniority
Mid-level, hands-on IC
