Customer Service Representative Opportunities
Core
Resolving escalated customer queries and issues via phone, email, and digital systems to ensure timely resolution and positive customer experiences.
Role type
Customer Service Representative (Escalations & Support)
Builds
Customer support interactions, refunds, credits, replacements, and delivery coordination for Kogan.com's eCommerce platform.
Domain
eCommerce / Retail
Deliverable
client delivery
Required skills
Empathetic communication, problem-solving, multitasking, attention to detail, proficiency with IT and cloud-based tools, process documentation
Preferred skills
University degree, tech-savviness, ability to work in a fast-paced environment, training and onboarding support
Technologies
Salesforce, SAP
Responsibilities
Taking ownership of escalated customer queries and issues, providing one-on-one support via email and phone, processing customer refunds, credits and replacements, liaising with freight carriers, collaborating with internal teams to resolve queries, staying up to date with products and trends, assisting with the creation and rollout of new processes, supporting training and development for overseas agents