National Claims Manager
Core
Lead and develop a team of approx. 80 staff across 3 locations to manage the operational flow of claims processing for the National Disability Insurance Scheme (NDIS).
Role type
Senior Operations Manager (Claims Processing)
Builds
Claims processing operations and service delivery for NDIS participants
Domain
Healthcare / Disability Services / Insurance Claims
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, operational strategy, process improvement, stakeholder collaboration, risk management, strategic planning, workforce development
Preferred skills
NDIS experience
Technologies
None stated
Responsibilities
Oversee claims processing and ensure regulatory compliance; Manage, support, and develop teams to enhance productivity; Collaborate with internal teams and senior leadership; Resolve complaints and mitigate risks; Drive performance enhancements and develop scalable business plans; Foster a positive workplace and recruit/train future leaders
Seniority
Senior, hands-on IC with team leadership