Senior Technical Account Manager - SIEM/Security Analytics (US Remote)
Core
Senior Technical Account Manager driving customer adoption, QBRs, and technical success for SIEM/Security Analytics platforms.
Role type
Senior Technical Account Manager (Security/SIEM)
Builds
Customer adoption lifecycle, QBRs/EBRs, reference accounts, and internal product feedback loops.
Domain
Cybersecurity, SIEM, Threat Intelligence, SecOps
Deliverable
client delivery
Required skills
SIEM expertise (Splunk, QRadar, Arcsight), SOAR, EDR/XDR, enterprise account management, senior stakeholder presentation (CISO/Director), technical troubleshooting, usage data analysis, ROI proofing, cross-functional collaboration.
Preferred skills
Networking concepts, OS proficiency, log telemetry analysis, Gainsight/Salesforce/JIRA usage.
Technologies
Splunk, QRadar, Arcsight, SOAR, EDR, XDR, Gainsight, Salesforce, JIRA
Responsibilities
Own customer adoption from onboarding to production maturity; lead QBRs/EBRs with CISO/Director stakeholders; identify expansion/renewal risks; resolve technical issues; manage customer expectations; build reference accounts; provide technical advice on CTI and SecOps; track key account metrics.
Seniority
Senior, hands-on IC