Splunk Technical Leader, Customer Success
Core
Technical leader guiding customers on Splunk Platform and Enterprise Security (ES) adoption, onboarding, and optimization to maximize value and resolve complex security challenges.
Role type
Senior Customer Success Technical Leader (Splunk Security)
Builds
Customer onboarding enablement, security use case activation, and strategic case-based delivery (up to 90 days) for Enterprise Security, UBA, and SOAR.
Domain
Cybersecurity / SIEM / Security Operations
Required skills
Splunk Enterprise Security (ES), Splunk Core, Search Processing Language (SPL), log parsing and normalization, Splunk architecture, forwarders, technical add-ons (TAs), security frameworks (NIST, CIS), cloud infrastructure (AWS, Azure, GCP), threat hunting, digital forensics, SOC workflows
Preferred skills
Security automation (SOAR), behavioral analytics (UEBA), Splunk accreditations
Technologies
Splunk, Enterprise Security, UBA, SOAR, AWS, Azure, Google Cloud, NIST, CIS
Responsibilities
Deliver workshops and prescriptive guidance for customer onboarding; proactively assess account health and remediate telemetry risks; provide strategic technical consulting on architecture, implementation, and optimization; execute consultative conversations to diagnose business issues and recommend solutions; manage complex, distributed IT environments and negotiate with decision-makers; contribute to practice KPIs through process improvements and tool development.
Seniority
Senior, hands-on IC with mentorship responsibilities
