Customer Service Support - IHC
Core
First point of contact for Baptistcare's Support at home package customers, handling account administration and care plan support via phone and email.
Role type
Customer Service Representative (Aged Care)
Builds
Admin support for customer care plans, purchase orders, and service requests for home care clients.
Domain
Aged care / Home care services
Deliverable
client delivery
Required skills
High-volume phone support, problem solving, customer account administration, care plan management, supplier liaison
Preferred skills
Aged care sector experience, Office Admin qualification
Responsibilities
Provide customer service via phone and email, complete customer progress notes, process purchase orders and service requests, liaise with external suppliers for quotes and delivery confirmation
Seniority
Mid-level, hands-on IC
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