Client Success Manager
Core
Drive adoption of AI Paralegal for law firms by managing end-to-end implementation from contract signing to daily usage and revenue generation.
Role type
Client Success Manager (Implementation)
Builds
AI-driven legal workflow automation tools for law firms
Domain
LegalTech / SaaS
Deliverable
production ML models
Required skills
Client implementation leadership, change management, stakeholder management, training professionals, process building, feedback loop management
Preferred skills
AI curiosity, consultative style, ability to run parallel implementations
Technologies
AI Paralegal, LEAP ecosystem
Responsibilities
Own end-to-end implementation for new firms, partner with sales pre- and post-deal, lead onsite and remote training sessions, run targeted outreach to meet usage targets, handoff to engagement team, build and refine implementation processes, provide feedback to product and sales teams
Seniority
Mid-level, hands-on IC
