Manager Supported Customers and Outreach
Core
Strategic oversight of the Supported Customers and Outreach teams to reduce the disproportionate impact of government fines and debts on vulnerable communities.
Role type
Senior management (Director reporting)
Builds
Strategic partnerships with government and community organizations; initiatives tackling social issues leading to fines and debt.
Domain
Public sector / Government revenue management / Social services
Deliverable
client delivery
Required skills
Strategic leadership, team management (geographically dispersed), cultural competence (Aboriginal and CALD), partnership building, risk management, policy interpretation, customer service strategy.
Preferred skills
Experience leading large, diverse teams, innovative problem solving, coaching and mentoring.
Responsibilities
Lead the Supported Customers and Outreach Team (up to 6 direct, 50+ indirect reports); manage staff issues in a high-volume customer contact and field work environment; form strategic partnerships; develop initiatives to tackle systemic hardship; ensure delivery of strategic goals.
Seniority
Senior, strategic leadership