VAIB Strategy Manager
Core
Lead and develop a high-performing team of Strategy Analysts to improve vulnerability, accessibility, inclusion, and bereavement outcomes for customers, acting as a bridge between strategy and execution.
Role type
Senior IC Strategy Manager (VAIB)
Builds
Data-driven programs and customer-centric treatment strategies for vulnerable, disabled, excluded, and bereaved customers
Domain
Financial services (Banking) + Social Impact/Inclusion
Required skills
Team leadership and coaching, Strategic planning and execution, Data analysis and interpretation, Cross-functional collaboration, Risk and governance management, Regulatory compliance expertise
Preferred skills
Experience with Consumer Duty and Equality Act, Change management, Stakeholder influence
Technologies
None explicitly stated
Responsibilities
Coach and build a high-performing team of Strategy Analysts, Translate VAIB priorities into actionable projects, Monitor customer journeys and performance metrics, Partner across Operations, Product, Risk, Data, and Engineering, Design and operate robust risk and governance controls, Act as primary escalation point for complex issues
Seniority
Senior, hands-on IC