Trainee Technical Support Representative - Contract
Remote
Core
Responding to customer queries via email and live chat, resolving complaints, and guiding customers through product features.
Role type
Trainee Technical Support Representative
Builds
Customer support interactions for product features and functionalities
Domain
Customer Support / Technical Support
Deliverable
client delivery
Required skills
English proficiency, problem-solving, logical reasoning, product knowledge, adaptability to customer issues
Preferred skills
International customer support experience (voice, email, chat), flexibility for rotational shifts
Technologies
Windows 8.1+, high-speed broadband, UPS/power backup
Responsibilities
Responding to customer queries via email and live chat, resolving customer complaints, explaining product features, coordinating with team members
Seniority
Trainee, 1-6 years experience