Guest Experience Officer - Contact Centre
On-site
Core
Handle customer enquiries via phone and email regarding memberships, bookings, and general zoo information.
Role type
Customer service agent (contact centre)
Builds
Customer service interactions and booking confirmations
Domain
Tourism / Zoological park
Deliverable
product features
Required skills
Customer service, phone and email communication, data entry, financial aptitude, Microsoft Office
Preferred skills
Experience with phone systems, knowledge of Centaman or OPERA systems
Responsibilities
Respond to customer enquiries via phone and email, create new bookings, handle payments and end-of-day reconciliation, input data into Taronga Systems, comply with Work, Health and Safety incidents reporting
Seniority
Entry-level / Casual