Enquiry Line Support Officer
Core
Support the scheduling team by handling calls on the Home Care Enquiry Line, assisting Community Support Workers with client issues, scheduling changes, and system questions.
Role type
Customer support specialist (home care scheduling)
Builds
After-hours service (6.00am to 8.30am) and daily scheduling operations for home care clients
Domain
Aged care / Home care
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, customer service database management, incident documentation, time management
Preferred skills
Previous experience as a Community Support Worker
Technologies
ComCare, eCase, Riskman, SharePoint, CRM
Responsibilities
Answer calls on the Enquiry Line, troubleshoot ComCare issues, escalate incidents, monitor SharePoint queues for scheduling changes, document incidents and client communications
Seniority
Entry to Mid-level, hands-on IC