Renewal Success Manager

## About the role Meet DeepL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. What sets us apart What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL on LinkedIn, Instagram, and our Blog. ## Meet the team behind this journey As we scale and mature as an organization, we want to ensure that we don’t just renew contracts but that we solidify partnerships with our customers. As a Renewal Success Manager at DeepL, you will be the commercial architect managing the most critical phase of the customer lifecycle, ensuring that the value realized by our customers translates into long-term commercial commitment. ## Your responsibilities - Strategically lead the renewals process for some of our most critical and most complex customer engagements aligning customer health and usage with our pricing models and growth oriented contracts. - Design pricing models and multi-year agreement that reward adoption and pave the way for future expansion. - Navigate the ‘procurement maze’, leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards. - Partner closely with Customer Success Managers, Account Executives and wider Go to Market organization to ensure alignment on the customer journey. - Maintain forecast accuracy for your region ensuring that "on-time" isn't just a goal—it’s the standard. - Work with our Global Systems Integrators (GSIs) and Partners to ensure our renewal strategy aligns with the overall business objectives. ## Requirements - Strategic thinker with a proven track record in managing complex customer renewals and driving long-term commercial success. - Strong negotiation and deal-making skills with experience in cross-functional collaboration. - Deep understanding of pricing models, contract structures, and commercial strategy. - Excellent communication and relationship-building skills to work effectively with internal teams and external stakeholders. - Strong analytical skills to maintain forecast accuracy and drive data-informed decisions. - Proven ability to work in a fast-paced, dynamic environment with a focus on results. ## Nice to Have - Experience in the SaaS or enterprise software industry. - Familiarity with AI or language technology platforms. - Experience working with global teams and cross-border contracts. - Strong knowledge of procurement processes and legal frameworks. ## Benefits - Opportunity to work with cutting-edge AI technology and shape the future of communication. - Collaborative and innovative work environment with a focus on growth and well-being. - Access to a global network of experts and thought leaders in AI and technology. - Competitive compensation and benefits package.